The second stage of the ITIL Lifecycle is service design. This involves the creation of new services and the redesign of existing services in order to meet the strategies developed during the Service Strategy phase. Based on the strategies developed during the ITIL Service Lifecycle’s first stage, new services and changes to existing services can be designed in the second phase of the ITIL services lifecycle: Service Design. A good ITIL foundation training course will explain in detail the ITIL service cycle.
This diagram shows how ITIL Service Design interacts with other stages of the ITIL service lifecycle. It also shows what happens in the Service Design phase. The service strategy phase of ITIL’s ITIL service lifecycle is where new business strategic objectives and requirements are created. These requirements are compared with the existing services, taking into account the service catalog and service portfolio in the Service Design phase. First, requirements arising from the business strategy and objectives are analysed and arranged. Next, service solutions will be designed. The service strategy phase evaluates other options to meet business requirements. The best solution to the requirement is determined based on the analysis and scoring of the possible options. The final step is to create the solution. IT service managers who have completed the ITIL online certification will be able to easily apply Service Design processes.
Service Design Processes
These steps are the Service Design stage. ITIL processes in Service Design assist with the production of the outputs. These are the Service Design processes:
Service Catalog Management
Service Level Management
IT Service Continuity Management
Information Security Management
Service Design Process: Service Catalog Management
A service catalog is an information management tool. Service catalog management is a Service Design process. It has four goals.
Maintaining and creating a service catalogue for the organization
Accurate information about all operational services.
Accurate information about all services that are awaiting deployment
Service catalog management requires several steps. It all comes down to managing the service catalog information and making sure that it stays current. The services manager who manages the service catalog must ensure that each service’s details, status, and dependencies are included in the catalog.
Service Design Process: Service Level Management
This Service Design process ensures that all IT services are provided at the agreed level. The service levels are established, documented, agreed upon and monitored, measured, reported on, and reviewed during this process. The IT services manager must ensure that all IT services are met with specific and measurable targets. These metrics are monitored and pro-active steps are taken to improve service quality and customer satisfaction.
The alignment between the IT service provider (and the business) is achieved during service level management. Service managers manage the expectations of customers, business, and users. They negotiate and arrange the current and future service level and agreement requirements, as well as manage operational-level agreements.
Service Design Process: Capacity management
In order to achieve the objectives of capacity management within Service Design, it is necessary to produce and maintain a current Capacity Plan. The service manager responsible to capacity management will provide guidance and advice on all capacity-related issues. Capacity management ensures that service performance reaches or exceeds targets. It involves helping with diagnosis and resolution.